Apex Call Handling
Contact UsAt Apex Call Handling, we provide professional call handling services for businesses across the UK. We answer calls on behalf of your business, manage customer enquiries, take messages and capture new leads, helping you reduce missed calls and maintain a professional service.
Whether you need help with every incoming call or additional support when your team is busy, our call handling service can be tailored around the way your business operates.
Call Handling Services for UK Businesses
Missing a business call can mean missing a new customer, an important client request or a valuable sales opportunity. Our call handling services give businesses additional telephone support without the need to employ an in-house receptionist.
Our team answers calls on your behalf and follows the requirements you provide. Depending on the service you choose, we can take messages, collect caller information, capture enquiries and direct important information to the right person within your business.
We work with businesses of different sizes and across a range of industries, providing additional support when and where it is needed.
What Call Handling Services do we Provide?
Apex Call Handling provides a range of telephone answering and call management services. You can choose the level of support that suits your business rather than changing the way your existing team works.
Telephone Answering Service
Our telephone answering service provides businesses with a reliable way to manage incoming calls. Calls can be answered on behalf of your company, with messages and caller information collected according to your requirements.
Overflow Call Handling
If your team can normally answer calls but struggles during busy periods, our overflow call handling service provides additional support. Calls can be diverted to our team when your existing lines are busy or your staff are unavailable.
This helps reduce unanswered calls without requiring additional permanent reception staff.
Virtual Receptionist Service
Our virtual receptionist service gives your business professional telephone support without an in-house receptionist. We can answer incoming calls, take messages and collect information from callers based on the instructions you provide.
The service can be adapted around your business, making it suitable for companies that require regular telephone support as well as those that only need help at particular times.
How does our Call Handling Service Work?
We keep the process straightforward and build the service around how you want your calls to be handled.
Understanding Your Requirements: We start by learning about your business, the calls you receive and what you need us to do when somebody contacts you.
Setting Up Your Call Handling: We agree how calls should be answered, what information should be collected and how messages or enquiries should be passed to your team.
Answering Your Calls: When a relevant call reaches our team, we handle it according to your agreed requirements. This provides callers with a consistent experience while giving your team more time to concentrate on their work.
Passing on Messages and Enquiries: We record the relevant caller information and pass it to your business so the appropriate person can respond.
Who do we Provide Call Handling Services for?
Our call handling services are suitable for businesses that receive customer enquiries by telephone but cannot always answer every call internally.
We can support businesses across a range of sectors, including professional services, property, trades and technology.
Call Handling for Solicitors: Solicitors and legal practices often receive calls from existing clients as well as prospective new clients. Our call handling service provides additional telephone support when reception staff or fee earners are unavailable.
Call Handling for Accountants: We provide call handling for accountants and accountancy practices that need support managing incoming client enquiries, particularly during busy periods.
Call Handling for Tradespeople: Tradespeople are often unable to answer their phones while driving, working on site or speaking with customers. We can answer incoming calls and capture new enquiries so you can respond when you are available.
Call Handling for Estate Agents: Our call handling services can support estate agents with incoming enquiries from buyers, sellers, landlords and tenants. This provides additional telephone coverage when internal teams are already dealing with customers.
Call Handling for IT Companies: We provide telephone answering and call handling support for IT companies, helping businesses manage incoming customer calls and pass enquiries to the appropriate member of their team.
When Should a Business Use a Call Handling Service?
A call handling service can help whenever your business receives more calls than your existing team can comfortably manage.
You may need additional support if your employees regularly work away from the office, your reception team becomes overwhelmed during busy periods or you simply do not have a dedicated receptionist.
Call handling can also provide useful additional capacity during staff holidays, periods of rapid growth or marketing campaigns that generate an increase in enquiries.
Rather than allowing calls to ring unanswered or divert directly to voicemail, calls can be answered by a person who can collect the information your business needs.
What are the Benefits of Outsourcing Call Handling?
Outsourcing your call handling gives your business additional telephone support without requiring a full in-house reception team.
The main benefits of call handling can include:
Fewer missed business calls
More new enquiries captured
Additional support during busy periods
Reduced pressure on existing employees
Professional telephone answering
Flexible support based on your call volumes
More time for your team to focus on customers and day-to-day work
For businesses where telephone enquiries generate sales, appointments or new clients, answering more calls can also help reduce the number of opportunities lost when employees are unavailable.
Why Choose Apex Call Handling?
We understand that anyone answering your telephone becomes an extension of your business. Our call handling services are therefore built around providing callers with a professional and consistent experience.
Call Handling Tailored to Your Business: Every business handles its customers differently. We establish how you want incoming calls managed so our service fits around your existing processes.
Flexible Telephone Support: You may need us to handle your incoming calls regularly or simply provide additional support when your existing team is unavailable. We can provide a call handling solution based on your requirements.
Support for Different Industries: We work with businesses across a range of sectors, allowing us to provide telephone support for different types of customer enquiries.
UK Call Handling Services: Apex Call Handling provides call handling services for businesses throughout the UK. Whether you are a small business looking for additional telephone support or an established company that needs help managing incoming calls, we can provide a service suited to your requirements.
Reduce Missed Calls with Apex Call Handling
Every unanswered call has the potential to be a missed enquiry. Apex Call Handling gives your business additional telephone support so more callers can speak to someone when your own team is unavailable.
Contact Apex Call Handling today to discuss your requirements and find out how our call handling services can support your business.
Frequently Asked Questions
What is a Call Handling Service?
A call handling service involves an external team answering and managing incoming telephone calls on behalf of a business.
Depending on the service required, calls may be answered in the company's name, messages taken and customer enquiries recorded for follow-up.
What is a Telephone Answering Service?
A telephone answering service provides businesses with someone to answer incoming calls when their own employees are unavailable.
Telephone answering services can be used as a regular service or as additional telephone support during busy periods.
Can you Handle Overflow Calls?
Yes. Our overflow call handling service provides additional support when your internal team is unable to answer incoming calls. This can help reduce missed calls during busy periods.
Can you Answer Calls on Behalf of my Business?
Yes. Apex Call Handling can answer incoming calls on behalf of your business and follow agreed instructions for collecting caller information and passing messages to your team.
What Types of Businesses Use Call Handling Services?
Call handling services are used by businesses of many sizes and industries. They are particularly useful for companies that receive regular telephone enquiries but do not have the resources or availability to answer every call internally.
Do I Need to Outsource All of my Calls?
No. Call handling can be used to support your existing team rather than replace it. For example, you can use an overflow call handling service when your team is busy or unavailable.
What Happens to the Messages you Take?
Caller details and relevant information can be recorded and passed to your business according to the process agreed when your service is set up.
Get a Quote
Contact Apex Call Handling to discuss the type and volume of calls your business receives. We can then establish the level of telephone answering or call handling support you require.